User Guide

ABOUT EDO TOKYO ICHI

Connecting the craftsmanship and techniques that live in Edo and Tokyo to the future.

"Edo Tokyo Ichi" is an online store where you can find "Tokyo souvenirs that can only be bought here". We confidently recommend these popular and much-discussed products for the future, due the craftsmanship and technique that lives on in Edo/Tokyo.
We look forward to adding more products, so please visit us often!

 

ABOUT BUSINESS HOURS

Business hours: Weekdays 10:00-18:00

Closed: Saturdays, Sundays, Japanese national holidays, year-end and New Year holidays, Obon, and other special holidays
*Please be aware that online store e-mail support and shipping services will be suspended during regular holidays.

ABOUT ACCOUNT REGISTRATION

Account registration is required, so please follow the procedure from "Create an account".
Registration and annual membership are free of charge.

Account registration method

  • Please proceed to the registration procedure from "Create an account" on the "Login page".
  • Please check "I'm not a robot" and proceed to the registration screen.
  • Enter your customer information on the "Account Registration (Input)" screen.

* Please be careful when entering full-width and half-width characters.
* Please be careful not to omit any required items.
* Please enter a valid email address for the registrant. This is required when ordering products or changing various settings and registration details. If you have set your e-mail reception settings to prevent spam, please change your settings to allow emails from the "@spart.co.jp" domain.
*If there is an error in the registered e-mail address, we will not be able to send the registration completion e-mail. In addition, there is a possibility that the registration completion e-mail will be sent to a third party, so please check the spelling of the e-mail address before entering it, and make sure you have entered it correctly.
* You cannot register an email address that starts with characters other than half-width alphanumeric characters.
* Please set the customer ID/password required for login.

* Your name will be written as is on the shipping label. Please pay attention to the order of "last name" and "first name" when registering.
*Please be very careful when setting your password so that it cannot be guessed by others. We do not recommend passwords that consist of only letters or only numbers, are less than 8 characters long, or are the same as your ID.

  • After confirming the entered information, click "Register".

    ABOUT PAYMENT METHOD

    Edo Tokyo Ichi accepts the following payment methods.
    * Please be aware that we currently only accept payments by credit card for international shippings.

    • Credit card
      (VISA, MasterCard, AmericanExpress, JCB)
    • Apple Pay
    • Advance payment at a convenience store
      (Please make payment within 3 business days after placing your order. A separate fee of 190 yen will be required .)
    • Cash on delivery
      (A separate fee of 330 yen will be charged.)

     

    ABOUT DELIVERY

    We will ship the item via Yamato Transport.
    We will inform you of your parcel's tracking number by e-mail once the product is shipped.

    Items are usually shipped within 7 days of receiving your order.
    * For advance payments at a convenience store, we will ship within 7 days after the payment has been confirmed. (Payment confirmation usually occurs within 3 business days after placing the order.)

     

    ABOUT SHIPPING COST

    "Free shipping" is available for purchases of 10,000 yen or more including tax.

    [Area classification]

    ①Tokyo, Chiba, Saitama, Kanagawa, Shizuoka, Yamanashi, Ibaraki, Tochigi, Fukushima, Gunma, Nagano, Gifu, Aichi, Mie, Fukui, Toyama, Ishikawa, Niigata, Yamagata, Miyagi 

    ②Aomori, Akita, Iwate, Shiga, Kyoto , Osaka, Nara, Hyogo, Wakayama

    ③Tottori, Okayama, Shimane, Hiroshima, Yamaguchi, Kagawa, Ehime, Tokushima, Kochi

    ④Hokkaido, Fukuoka, Oita, Miyazaki, Saga, Nagasaki, Kumamoto, Kagoshima

    ⑤Okinawa

    [Area fee by size] (tax included)

    TA-Q-BIN compact…①610 yen ②660 yen ③720 yen ④830 yen ⑤830 yen

    Yamato Transport (60 size)…①930 yen ②1,040 yen ③1,150 yen ④1,370 yen ⑤1,370 yen

    Yamato Transport (80 size)…①1,150 yen ②1 ,260 yen ③1,370 yen ④1,590 yen ⑤1,920 yen

    Yamato Transport (100 size)…①1,390 yen ②1,500 yen ③1,610 yen ④1,830 yen ⑤2,490 yen

    Yamato Transport (120 size)…①1 ,610 yen ②1,720 yen ③1,830 yen ④2,050 yen ⑤3,040 yen

    over2 pieces〜…①2,070 yen ②2,180 yen ③2,290 yen ④2,510 yen ⑤4,160 yen

    ABOUT INTERNATIONAL SHIPPING

    We also ship to the United States, Australia, Germany, Korea, and China.
    For more information, please see our International Shipping Policy below.

    Click here for International Shipping Policy.

     

    ABOUT RETURNS AND EXCHANGES

    Returns are not accepted. However, if we determine that the product you received is defective or different from the product you ordered, we will, in principle, accept returns or exchanges. If you wish to return or exchange an item, please contact us within 7 days after receiving the item and explain the reason for the return before returning the item. We will contact you to confirm whether or not we will accept the return/exchange.

    Only for domestic shipping, when returning the product, please send it "cash on delivery" to our center described on the shipping slip.

     

    ABOUT THE OPERATING COMPANY

    SPart Co., Ltd.
    〒162-0806 75-1 Enokicho, Shinjuku-ku, Tokyo SPart Building 3F, Edo Tokyo Ichi, Administration Office

    For any further inquiries please use this form to contact us.